Refund policy
Last Updated: July 2026
At Tidytech Gear, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. This Refund & Return Policy explains your rights and our procedures regarding returns, exchanges, and refunds.
1. Company Information
Tidytech Gear
2107 Thistlerock LN, Sugar Land, TX 77479, United States
📞 Phone: +1 (713) 913-4660
📧 Email: contact@tidytechgear.shop
🌐 Website: tidytechgear.shop
2. Return Eligibility
We accept returns for both defective and non-defective products. To be eligible for a return:
- The general return request must be submitted within 30 days of receiving the order.
- The item must be unused, undamaged, and in substantially the same condition as received.
- The item should be returned with its original packaging whenever possible.
- Proof of purchase or order confirmation may be required.
3. Return Window
Customers may request a standard return within 30 days from the date the order is delivered. Requests received after the return period may not be eligible for a refund or exchange.
4. Return Method
Returns are accepted by mail. To initiate a return, please contact us at contact@tidytechgear.shop. Please include:
- Order number
- Customer name
- Reason for return
- Photos (if the item is damaged or defective)
5. Return Shipping Label
Where applicable, a return shipping label may be included with the original package or provided by customer support during the return process. Customers should follow the return instructions provided by our support team before shipping items back.
6. Exchanges
We accept exchanges for eligible items. If you wish to exchange a product, please contact us within the return period. Exchanges are subject to product availability.
7. Restocking Fees
Tidytech Gear does not charge any restocking fees. Customers will not be charged a restocking fee for approved returns.
8. Refund Process
Once the returned item is received and inspected, we will notify you regarding the approval status of your refund. If approved, the refund will be issued to the original payment method used during purchase.
9. Refund Processing Time
Approved refunds are typically processed within 7 business days after the returned item has been received and inspected. Please note that banks and payment providers may require additional time (3 to 5 business days) to complete the transaction.
10. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at contact@tidytechgear.shop. We will request:
- Order details
- Photographs of the item
- Photographs of the packaging
We will work to provide an appropriate resolution, which may include a replacement, exchange, or full refund with return shipping covered by us.
11. Non-Returnable Items
The following items may not be eligible for return unless they arrive damaged or defective:
- Custom-made products
- Personalized products
- Special-order items
- Products modified at the customer's request
12. Refused Deliveries and Undeliverable Orders
If an order is returned because an incorrect address was provided, delivery was refused, or the package was not collected, additional shipping charges may apply before reshipment.
13. Cancellation Requests
Orders may be cancelled before shipment by contacting our customer support team. If an order has already been shipped, the standard return process will apply.
14. Consumer Rights
Nothing in this policy affects your statutory rights under applicable consumer protection laws in the United States.
15. Changes to This Policy
We reserve the right to update or modify this Refund & Return Policy at any time. Any changes will be published on this page with an updated revision date.
16. Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us:
Tidytech Gear
2107 Thistlerock LN, Sugar Land, TX 77479, United States
📞 Phone: +1 (713) 913-4660
📧 Email: contact@tidytechgear.shop
⏱️ Customer Support Response Time: Within 24 hours (Mon–Fri)
